23 Aug The 3 Secrets to Successful Digital Transformation – Why People are the most important element to successfully transform your organisation
Digital megatrends are transforming global organisations. Heavy Haul Rail networks are consistently being challenged to improve safety, network reliability and efﬁciency; all whilst driving down cost and meeting increasing product demand. An ever-growing amount of organisations are turning to innovative technological solutions; ranging from optimisation tools to full scale automation, to meet these objectives head-on.
There are many facets contributing to successful digital transformation in heavy haul rail. Technology is a key enabler, and understanding data is a must. However; the focus on technology without understanding its impact to people is risky. Many large scale digital transformation projects result in disconnected processes, slow adoption, operational silos or delayed beneﬁts as a result of people not adopting to a new way of working.
To truly achieve the beneﬁts from digital transformation, organisations must recognise the important role people play, along with speciﬁc requirements to shift mindsets towards a digital culture. Key ingredients to succeed include:
Strong Leadership Support
The challenge of transitioning to new ways of working should not be under estimated. The change for your teams can be signiﬁcant. They will ﬁnd it challenging and will need considerable leadership support and coaching. Your leaders will need to be equipped with the skills and knowledge to lead teams through the transformational journey.
Understand and Empower Your Team
For digital technology to be successful, people must understand their role in the new world. Engage and empower your teams to help progress and contribute to the organisation’s change. Investing in your teams will not only develop skills and retain talent but increase your chances of success.
Strong Change Management
There is often a steep learning curve for your teams, you will have stakeholder resistance. Strong change management support, tailored to speciﬁc business areas or functions, is needed. Often it is the business areas with a small amount of change that derail a digital program.
Traditional change management approaches focus on the areas with the largest amount of change, however in most cases, this is not where your key change risk lies. A one size all approach will not work. At The Terrace Initiative, we can show you how to build a risk based change approach that is data driven and leader-led.