Case Study # 5

Governance & Standards

Good governance defines how an organisation makes decisions and standardises operations across an organisation. This decision making process cannot happen in isolation, and relies on data insights and clear organisational structure to truly be effective.

Optimisation
opportunities

  • Integrate data insights into governance decision making processes
  • Standardise process governance at an organisational level
  • Map governance channels across an organisation to streamline decision making and promote transparency.

The Business problem

 

A Human Resources division of a global mining company implemented a new operating model which promoted customer self service and dramatically reduced their service cost per employee. As part of the transformation, the organisation drafted new governance structures and processes but struggled to operationalise this new way of working.

The TTI Impact

 

  • Operationalised governance processes and integrated them into BAU operations
  • Ensured governance oversight and streamlined decision making at a functional and group level
  • Clarified navigation pathways so that all staff knew how to seek approval on strategic decisions
  • Defined decision management navigation through governance channels to ensure decisions are made at the right level of the organisation
  • Established simplified governance forum administration including standard templates and centralised information management.
$ 200 M

Cost saving annually

More Success Stories

2pts

NPS Score
Improvement

Optimised the process architecture and improved customer experience for a national insurance company.

$1.8bn

Saving over
2 years

 Delivered a sea change in operating and capital costs through the planned and controlled execution of work

$200m

Cost saving
annually

Operationalised governance processes for a HR division within a global mining company to support employee self service

$5bn

Free Cash
Flow

Helped the client select an enterprise-wide technology platform to consolidate and leverage data across the organisation and operations

52%

Diversity
improvement

Created a recruitment and retention strategy that not only supported hiring a diverse workforce and also engendering ongoing retention

The Terrace Initiative is a Transformation Implementation Partner for