Good governance defines how an organisation makes decisions and standardises operations across an organisation. This decision making process cannot happen in isolation, and relies on data insights and clear organisational structure to truly be effective.
The Business problem
A Human Resources division of a global mining company implemented a new operating model which promoted customer self service and dramatically reduced their service cost per employee. As part of the transformation, the organisation drafted new governance structures and processes but struggled to operationalise this new way of working.
The TTI Impact
Optimised the process architecture and improved customer experience for a national insurance company.
Delivered a sea change in operating and capital costs through the planned and controlled execution of work
Operationalised governance processes for a HR division within a global mining company to support employee self service
Helped the client select an enterprise-wide technology platform to consolidate and leverage data across the organisation and operations
Created a recruitment and retention strategy that not only supported hiring a diverse workforce and also engendering ongoing retention
The Terrace Initiative is a Transformation Implementation Partner for