Case Study # 1

People & Organisation

Getting the right people, with the right capabilities in the right roles is critical to any organisational operating model.
The challenge is to take a two dimensional org chart and translate that into a dynamic culture that is aligned to your organisational goals.


  • Creating a purpose-driven culture to align people’s activities to organisational goals
  • Focus on inclusion and diversity as an integral part of talent strategy and an essential component of culture
  • Design operations that are inclusive in both the built environment and in daily rhythms and routines to retain diverse and high performing staff
  • Consciously build desired cultural behaviours and touchpoints into everyday ways of working.

The Business problem


A global mining and resources company consolidated operations control from 10 geographically disperse locations to an integrated operations centre within their metropolitan head office.  As part of this program, the client set ambitious diversity and inclusion targets and was committed to creating a culture that supported these objectives.

The TTI Impact


  • Created a recruitment and retention strategy that not only supported hiring a diverse workforce but built an environment that supported ongoing retention
  • Agreed cultural values within the remote operations centre and operationalised these values by incorporating them into everyday ways of working
  • Identified structural, operational and behavioural barriers to achieving inclusion and diversity targets
  • Developed a digital recruitment strategy to reach candidates outside the traditional mining workforce
  • Initiated a new hire induction program that promoted diversity, innovation and cross-team integration
52 %

Female workforce in Operating centre, 40% of which made up management.

More Success Stories


NPS Score

Optimised the process architecture and improved customer experience for a national insurance company.


Saving over
2 years

 Delivered a sea change in operating and capital costs through the planned and controlled execution of work


Cost saving

Operationalised governance processes for a HR division within a global mining company to support employee self service


Free Cash

Helped the client select an enterprise-wide technology platform to consolidate and leverage data across the organisation and operations



Created a recruitment and retention strategy that not only supported hiring a diverse workforce and also engendering ongoing retention

The Terrace Initiative is a Transformation Implementation Partner for